Scope and Other Agreements and Notices
IF YOU DO NOT AGREE TO OUR PRACTICES AS DESCRIBED IN THIS POLICY, DO NOT USE OUR SITE AND SERVICES.
We are committed to (1) working with our Customers to obtain a fair resolution of any complaint or concern about privacy concerns and our Services, and (2) supporting law enforcement and regulatory agencies committed to stopping crimes of information theft and identity fraud. To contact us with a question or concern about our privacy practices, call us 877-227-3159 or write to us at HealthLock, Inc., Attn. Chief Privacy Officer, 3480 Torrance Blvd Suite 110, Torrance CA 90503.
Members and Users
Third Party Websites
Some of our pages also utilize framing techniques to serve content to or from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to HealthLock.
Information We Collect
We may collect information about you from a variety of sources, including information we gather from you directly when you register or enroll (or are enrolled by an authorized third party), use our Services, or view our Site or our online advertisements. We may also gather information from other sources as described below.
Information We Collect Directly From You
Some Personal Information is collected when you register or enroll for the Services, otherwise agree to provide information directly to us, or are enrolled for the Services by an authorized third party. Here are some of the kinds of Personal Information we may collect directly from you or an authorized third party:
- Contact information (email address, postal address, phone number)
- Social Security Number
- Date of Birth, Age, Gender
- Personal details to verify your identity, such as your mother’s maiden name
- Payment and Financial Information, such as credit card or financial account number
- Government identity information, for example, driver’s license information, voluntarily identified by you in your Member portal
- Other information you may voluntarily provide for protection on the Member portal, such as your insurance information
- Product Preferences and interests
- Communication Preferences
- Contact Information for friends or family members that you wish to register as members or that you suggest we contact. Your family member may contact us at firstname.lastname@example.org to request that we remove this information from our HealthLock database.
- Other information that you may voluntarily provide in response to member surveys or studies or as part of enrollment in a new product or service
- When you call or exchange emails with us, we will retain the content of the email messages (or hard copy correspondence) as required or permitted by law and our record and information management policies. We also may retain recordings of our phone messages or phone calls with you.
Information We Collect When You Visit Our Site or View Our Online Advertisements
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or click stream data.
We may combine the information we have automatically collected from you with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality, to develop new products and services, and to customize content and advertising to you.
The following are some examples of information we may collect with Cookies, log files, Web Beacons, GIFs, pixel tags, server logs, customer relationship management (“CRM”) tools or other technologies that gather information automatically when you visit our Site or view online advertisements:
- Website pages you view
- IP address
- Emails from HealthLock that you open or forward
- HealthLock offers or links you connect to
In connection with the Site, for example during the enrollment process or upon log into your member portal, information about your computer, such as the device id and other accompanying technical attributes and characteristics, may be accessed, retained and used by us or our service provider to confirm device identification, verify your identity, and to authenticate your account.
Information we collect from other sources (“Third Party Information”)
We may obtain information about you from third party sources, such as the companies we work with to provide service to you (i.e., our service partners), affiliates such as our subsidiary, ID Analytics and other companies that we acquire or merge with, data aggregators or public databases. Here are examples of this kind of Third Party Information:
- Postal Address
- Phone Number
- Marital status and number of children
- Other information which may help us determine your risk of identity theft such as online behavior, purchase behavior, interests and other consumer and market research data
- Information used to populate our membership registration forms
- Information such as your social security number and date of birth, obtained from our subsidiary, ID Analytics, other affiliates or service partners.
How We Use and Share Your Information
|WHY DO WE USE YOUR INFORMATION?||DO WE SHARE THIS INFORMATION WITH OTHERS?||WHAT INFORMATION IS SHARED?|
|To understand Site demographics and use of the Internet||Yes. We share with our affiliates and third-party service providers to help improve our products, service offerings, Site, and technology.||General Information|
|In the course of providing Services you request, verifying your identity, notifying you of new features, Services, or changes in our business or to process, and fulfilling or billing your orders or requests.||Yes, with the following:
||General Information; Personal Information|
|When we, or our affiliates, send you marketing material about services, promotions or other material which may be of interest to you, through e-mail, interactive voice response telephone technology, direct mail or other means.||Yes, with our affiliates and to third party service providers who are under contract with us to provide our direct mail or other marketing efforts||General Information. Personal Information such as Name, Address, Email Address, or Phone Number Third Party Information|
|Behavioral or Interest-based Advertising (to send you focused advertising)||Yes, with service providers and network advertisers (as described under “Behavioral or Interest-based Advertising”)||General Information Elements of your Personal Information such as Name, Address, Email Address, and Phone Number. Third Party Information|
|To develop new products and services||Yes, with our affiliates for their own product and service development and with consultants or other third parties under contract with us to develop products and services, such as engineers, web developers and the like||General Information Third Party Information|
|As part of our thought leadership on the impact and risk of identity theft, and for education||Yes, with our affiliates and third parties but this information will not be used to identify any single individual||Aggregate information that is derived from your Personal Information, meaning general statistics, summaries and the like|
|To investigate misconduct or a crime, to comply with law, or when we believes it is necessary to protect our rights, property or safety or that of others||Yes, with law enforcement, attorneys, officers of the court, arbitrators, mediators and others involved in any judicial proceeding, court order, similar legal process or the like||General Information Personal Information Third Party Information|
|To conduct data analysis and research relating to the risk and prevention of identity theft and related crimes||Yes, with our affiliates and third parties under contract with us to protect the information; to law enforcement or other government entity||General Information Elements of your Personal Information such as Name, Address, Email Address, and Phone Number. Third Party Information|
|Security Standards||Yes, with the acquiring, purchasing, or other applicable entity, including, without limitation, legal and financial advisors and other persons or entities as appropriate||General Information Third Party Information|
The security of your Personal Information is important to us and we have put into place multi-layered technical, physical and procedural measures to help keep it safe. For example, we keep Personal Information encrypted during transit and at rest using strong encryption technology and employ proactive monitoring and other tools to protect against unauthorized access. We work with third parties on an ongoing basis to keep our practices current.
If you have any questions about the security of your Personal Information or the security of the site, please email us at email@example.com. If you believe you have discovered a potential vulnerability, please let us know by emailing us at firstname.lastname@example.org and describing the matter in as much detail as possible, including any other data that might be helpful. If you are having problems accessing your account, please contact our Member Support Center.
Our Site may include Social Media Features, such as the Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly and for other purposes. Social Media Features and Widgets are displayed on our Site but are hosted by the third party identified in the widget. These Social Media Features and Widgets are subject to their own privacy policies, not this one, and their privacy practices may differ from those on this Site.
We display personal testimonials of customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com
We believe it is important to provide added protection for children on the internet and encourage parents and guardians to work with their children to understand how to be safe online. Our Site is not intended for the use by anyone under the age of eighteen (18) but parents or guardians may enroll minors for certain Services we offer. Other than as specifically described herein, we do not want or intend to collect or request Personal Information from anyone under the age of eighteen on this Site.
If you provide us with your email address or mailing address, you may receive marketing messages and materials from us or our affiliates. You have choices on what communications you want to receive from us. Marketing materials for our Services may also be included in messages you receive from our partners (which may include your employer if they offer our services as part of their employee benefits) or service providers that offer our services as part of a special offer. If you choose not to receive marketing communications that we send, we will honor your request. However, we will continue to communicate with you as needed to provide the Services, respond to your inquiries or otherwise relay service-related messages. You may still receive information about our Services through other parties using their own mailing lists.
You can stop receiving promotional email or postal communications from us by following the instructions included in each communication, by changing your preferences in your member account, or by contacting us at 1-877-227-3159 or by regular mail at Attn.: HealthLock, Inc 3480 Torrance Blvd Ste 110, Torrance CA 90503.
Behavioral or Interest-based Advertising
We may provide these third-party advertisers with non-personally identifiable information about your usage of our Site and our Services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our Services. We do not provide these third parties with your Personal Information. If you don’t want us to show you interest-based ads or share interest-based behavioral data with third parties, you can opt out (see below). Understand that even after opting out you will still see online ads. Opting out only means that network members from whose ad networks you have opted out will no longer deliver targeted content to you. You may continue to see interest-based advertisements from other parties from whom you have not opted out, or from companies that have not adopted the self-regulatory standards for Online Behavioral Advertising that we follow. You will also continue to receive generic ads that aren’t targeted based on your visits to multiple websites.
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information and available choices for third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA). Opting out of these networks does not otherwise limit the collection of Personal or General Information described elsewhere in this Policy.
Note: If your browser is configured to reject cookies when you visit the opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your opt-out may no longer be effective. Additional information
Special Notice to California Consumers
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties’ direct marketing purposes. We may share your Personal Information with our affiliates for direct marketing, but we do not sell it to or share it with unaffiliated third parties. You may request a list of our affiliates by contacting us at HealthLock, Attn.: Marketing, 3048 Torrance Blvd, Ste 110, Torrance CA 90503. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please allow up to thirty (30) days for a response.
Your Access to Your Information
Upon request HealthLock will provide you with information about whether we hold any of your personal information. You may access, update, and correct the Personal Information you have provided to us on the Site by logging into your member portal and selecting the account or member information options. If you are not a member and want to know what Personal Information we have about you, you need to contact us in writing by postal mail with this request at the address set out in the “Contact Us” paragraph below.
We will respond to your inquiry within ten business days.
If you cancel your Services, we may retain your information in accordance with this section. We will retain your information as follows:
- for as long as your membership is active
- as needed to provide you Services
- as required by company policy or legal obligation
- as needed to resolve disputes
- as needed to enforce our agreements
To report illegal, dishonest, fraudulent, or other activities of misconduct please use this form.
Definitions Used in this Policy
Cookies. Cookies are small text files that are stored by a user’s web browser on the hard drive of a user’s computer. Cookies can “remember” what information (“Cookie Information”) a user accesses on a particular web page to simplify subsequent interactions with that website by the same user, or cookies can use that information to streamline the user’s transactions on related websites. The cookies we use on our Site may be “session” cookies that are erased when you leave the Site, or they may be “persistent” cookies that remain on your computer’s hard drive after you leave the Site. We also use a cookie installed by Google, Inc. to provide us with usage information regarding the Site. The cookies we use do not capture your Personal Information. We may also set cookies when you register at the Site, and may do so without notice to or permission from you or any third party.
General Information refers to information about your use of the Site that is gathered automatically. General Information does not identify you individually but helps us better understand how the Site is used.
Our, We or Us refers to HealthLock, Inc.
Personal Information means information, or a combination of pieces of information, that reasonably could allow us to identify you. Personal Information includes things like your name, address, date of birth, social security or driver’s license number.
Third Party Information refers to information that may be gathered on our behalf or which we lawfully obtain from third parties outside of this Site.
Site refers to this website, www.healthlock.com
Services refers to the services offered by HealthLock through www.healthlock.com and offline, including our identity protection services, credit monitoring services, mobile applications or other products or services for which you must register or enroll, as well as any on-line promotions that are associated with our Services, unless we tell you otherwise.
Web Beacons / Gifs. We employ (either directly or through one of our third-party advertising partners) a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by educating us on what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
You or Your refers to you as a Member or User of our Site or Services.