HealthLock Release Notes

Release v2026.03.001

03/05/2026

  • Override insurance errors with no subscription
  • More robust error handling for misconfiguration of the quick checkout URL
  • Update content for the bill upload flow
  • Add content and inputs for selecting an insurance carrier when uploading a bill

Release v2026.02.001

02/05/2026

  • Update money back guarantee

Release v2025.12.001

12/11/2025

  • Insurance alert banner improvements
  • Feedback moves to the sidebar
  • Updates to the onboarding task banner
  • Upload a bill only UI
  •  Redesign onboarding checkout

Release v2025.10.001

10/09/2025

  • Update Denial case creation
  • Update insurance error handling for carriers needing 2-factor auth at verification
  • Remove syncing block for flagged claims

Release v2025.07.001

07/17/2025

  • New dashboard experience
  • New User navigation
  • NEW FEATURE – Recent account activity
  • NEW FEATURE – Medical Shopper
  • NEW FEATURE – Upgrading your account
  • Update all HealthLock icons
  • NEW FEATURE – Accounts with no upgrades

Release v2025.05.001

05/08/2025

  • Re-design of all claim learning sections
  • Create a denial from a claim
  • Create fraud/negotiation cases
  • Remove restrictions around fraud
  • Replace content in cases HIPAA banner

Release v2025.04.001

04/03/2025

  • Removal of Questions and Answers during onboarding

Release v2025.03.001

03/06/2025

  • New denials module on the dashboard
  • Improving upload a bill
  • remove chat and feedback widgets from the signup page
  • Fix typo in connection wizard
  • Improve UX for a case with no claims
  • Short checkout redesign

Release v2025.02.001

02/06/2025

  • UX/UI updates to connecting your insurance
  • 60 day money back guarantee
  • Improve user experience around disconnected insurance

Release v2025.01.001

01/09/2025

  • Displaying a banner when a case has new messages
  • Improvements for user trials
  • General bug fixes and improvements

Release v2024.12.001

12/12/24

  • Product is “Active” Indicators
  • Update feedback button position and styling
  • Improve dashboard load times
  • New checkout process

Release v2024.11.001

11/07/24

  • Improve the experience when asking a user to opt into SMS
  • UI changes for $0 flagged claims
  • General bug fixes

Release v2024.10.001

10/03/24

  • Improve the HIPAA signing process
  • User-provided feedback widgets

Release v2024.09.001

09/11/24

  • New prospect subscription sign-up flow
  • New portal Dashboard
  • New communications to support sign-up flow
  • Updated Google Analytics instrumentation to support
  • General bug fixes and improvements

Release v2024.08.001

08/07/24

  • General bug fixes and improvements

Release v2024.07.001

07/10/24

  • General bug fixes and improvements

Release v2024.06.001

06/05/24

  • Ability to archive claims
  • General bug fixes and improvements

Release v2024.04.03

04/03/24

  • Added Carrier Review status for certain claims
  • General bug fixes and improvements

Release v2024.03.07

03/07/24

  • Added the ability for users to connect to insurance later
  • Introduced the ability to upload a bill manually for auditing/negotiation
  • Added explicit opt-in for Terms of Use and Privacy Policy acceptance
  • General bug fixes and improvements

Release v2024.02.07

02/07/24

  • General bug fixes and improvements

Release v2024.01.10

01/10/24

  • Improve customer service ability to view user accounts
  • General bug fixes and improvements

Release v2023.12.06

12/06/23

  • Added Concierge Case – a new case type
  • Enabled annual subscription plans
  • Introduced Savings Bundles for approval
  • Revamped how savings are displayed
  • Enter your billing address when adding a payment method
  • Enabled auto-enrollment into a plan
  • General bug fixes and improvements

Release v2023.10.04

10/04/23

  • Improved Lower My Bill experiences
  • Re-design member insurance
    • Added the ability to select a main subscriber of an insurance
    • Add the ability to tag an insurance type
  • Re-design Deductible Tracking dashboard widget
  • Integrations for Freshpaint tracking
  • Various bug fixes and improvements

Release v2023.09.06

09/06/23

  • Enhance Claim Details
  • Enable live content from Blueshift
  • Insurance connection improvements
  • Various bug fixes and improvements

Release v2023.05.001

05/17/23

  • Messages relocated to Claims page
  • Added sub-status to investigations and negotiations for enhanced visibility
  • Enhanced provider breach and Medical Id Theft information
  • Changed references from “Doctors” to “Providers”
  • General performance improvements

Release v4.1.0

04/19/23

  • Mastercard CDH language
  • Updates for responding and reading messages
  • Various bug fixes and improvements

Release v4.0.0

03/30/23

  • Insurance connection improvements
  • Display insurance logos
  • Onboarding improvements
  • Various bug fixes and improvements

Release v3.7.2

02/09/23

  • Small UI changes to my files and documents
  • Improve uploading a document
  • Various bug fixes and improvements

Release v3.7.1

01/30/23

  • Introduced a new claim status ‘Flagged+’
  • New look when subscribing to a trial
  • Updates to OTP/MFA
  • New dashboard navigation
  • Additions to notification settings
  • General cleanup and improvements

Release v3.6.0

01/11/23

  • Implemented Retro Bill Remediation and Verification
  • Added membership plan disclaimers
  • Better handling of backend errors
  • Improved flow for fixing insurance credentials
  • Bug fixes and performance improvements
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